Can I Cancel My Order?
Um, maybe - To provide you with the fastest service possible, once an order is in production, it cannot be cancelled. All orders are custom-made based on the customer's instructions at the time of ordering and as such, the customer is responsible for any costs incurred by Guidogear.com up to the point of cancellation. INDIVIDUAL orders cannot be cancelled once we have ordered the garment(s) or product(s) for your order. If we can cancel your individual order there will be a 25% processing/re-stocking fee charged for doing so. You must call to verify your order has been cancelled. We cannot be responsible for email cancellations.
Can I Return My Stuff?
Um, no - remember the made to order theme that is in all of the answers above? As cool as that is for you to get a unique -possibly one of a kind item just for you - getting the shirt back doesn't do us any good - unless of course there is someone exactly like you out there - but then they'd have to like the shirt - so they wouldn't be exactly like you. We have other ways to make you happy, so please try and like it, if not shoot us an email and we can see what we can do. It won't be much. In the rare case that a return is accepted (non-customized merchandise only) there will be a 25% processing/re-stocking fee charged for doing so.
Since we custom make most of our merchandise to order, returns are generally not accepted and we are only able to accept returns on custom-made items for defective merchandise or mistakes we have made. In those cases a corrected replacement is sent to you. For non-customized merchandise, the returned item will incur a 25% processing/re-stocking fee. Returns must take place within 10 days of receipt of item.
Enter your information in the fields below to initiate the returns process.
Your purchase will be credited to your original charge card. Shipping charge is not refundable on returns unless there was an error on the original order received, in that case a return label will be sent with the correct item when it reships. All returns must take place within 10 days of receipt of items.